The client had a high gross volume store catch fire. The fire sprinklers had activated flooding the entire second floor as well as leaking water onto the first floor. With this being one of their largest grossing stores and on the brink of the holiday season, it was crucial that this store be restored to working condition as soon as possible.
PVC received an emergency work order at 4:20 p.m. stating that there was a fire in the store. The sprinklers went off on the second floor, leaking down to the first floor. Upstairs conditions were unknown due to smoke and fire. After quickly responding by contacting store personnel for a clearer understanding of the situation, PVC then dispatched from our network of skilled, qualified vendors. The team of local professionals was onsite within 90 minutes--diagnosing the needed restoration repairs and talking with the fire dept. All updates were seamlessly provided to the client from PVC’s dedicated Project Manager whose continued focus was on detailed communication and workmanship. By 9:00 p.m. all standing water was removed and air movers were being set in place. As the smoke and water damage was extensive, PVC reacted quickly to identify the restoration work needed. We prepared drawings of damaged sections, photos, and cost effective solutions to each area: allowing the client to review and make good decisions in a short time frame. A field supervisor was supplied by PVC who was onsite ensuring that all projects moved in a timely manner so the store could open as soon as possible. In a short two weeks all repairs were complete, and the store was open for business just in time for the holiday season.
When a high volume store closes, revenue lost from the lack of customer spending is higher than the costs of repairs. In this situation PVC’s dedicated and experienced professionals worked quickly to make sure the store was re-opened as soon as possible to mitigate any further loss of revenue. By providing immediate, detailed communication along with the best cost-effective solutions, PVC enabled the client to monitor, plan, and make educated decisions for the store. Ultimately, this ensured they were down for the shortest time possible and re-opened in time for all-important holiday shoppers.
The client of more than 15 years in business did not have a real estate leasing department, construction department, facilities management, or on-site Property Managers. This was all individually outsourced. The privately held (regional) Real Estate Development Business had developed and acquisitioned over 4 million square feet of square feet of professional office, medical, restaurants, flex space, gymnasium, and retail properties. The business had an aggressive commitment to growth which we factored into the business development plan.
Pleasant Valley Corporation responded to this customer's needs by stabilizing the existing tenants, ensuring reactive and preventative maintenance of all facilities, and verifying the satisfaction of existing tenants. Our legal team worked on all existing tenant lease agreements and renewal dates. Our marketing department and construction department reviewed the need for additional space in that area and the expansion ability at each property owned by the new customer. Our construction department surveyed each building for existing décor, structural needs, and the ability to expand the square footage under roof.
In six months PVC turned this business around so that the group of professional business investors enjoy a 2% vacancy rate which is really un-heard of in this business. Within two years we had grown their business by 2 million square feet and 160 acres of undeveloped land. All tenants and properties now use PVC Connect to track all expansions, tenant improvement projects, warranty, and or reactive repair work.
The client, with over 4,000 store locations nationwide, had no facilities management structure. Despite a 50 million dollar budget, there was no management of day-to-day expenditures, resulting in ineffective budget allocations and overspending. The client turned to PVC's Facility Management division for a turnkey solution, utilizing our extensive network of qualified skilled technicians to make sure their repair project would be done quickly, correctly, and cost-effectively.
PVC quickly responded to their needs and developed a plan of action and timeline. All locations were on-boarded to PVC Connect, our customized, web based platform which allowed them to assess the status of their Facility Management portfolio. With a single location from which to manage and dispatch work order requests, this provided clear visibility to all trade categories. Each request was assigned to an experienced Facilities Coordinator who provided immediate and detailed communication along with the best, cost effective solution for every project performed.
In a short three months, PVC provided detailed reports, snapshots and expenses. When reports were reviewed, the data showed repairs were responded to quicker, the cost of repairs reduced, and the quality and consistency increased. The client was able to utilize this data to properly allocate the next quarter budgets.
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