The Facilities Project Manager requires a positive attitude, strong team working skills, time management and excellent customer service skills. The primary responsibility for this position is to process work orders efficiently and accurately through our facility support software. Associates will be required to work on-site at the offices in Medina, Ohio.

Job Responsibilities

The Facilities Project Manager is motivated to provide excellent customer service while contributing in a team environment. This position involves processing work orders through our facility support software as well as the ability to:

• Manage work orders and project development from beginning to end
• Review subcontract bids for completeness
• Ensure that both Company and client objectives are being met
• Develop project plans and timelines; make staffing decisions based on assessment of team members' skills and workloads; and identify obstacles
• Maintain high customer satisfaction ratings that meet company standards
• Manage multiple large and complex projects including rollout projects
• Manage and develop new service provider vendors in regards to needs in geographical areas and abilities per trade
• Manage and develop new supplier vendors for better company buying power and new products
• Help identify problem jobs with the coordinators and re-assign (larger or more detailed complex issues)
• Assist Facilities Coordinator's within team on job specific challenges
• Lead in supporting the National Account Manager
• Assist in assigning work orders when required
• Perform other duties as assigned

Job Requirements

• Requires a company provided cell phone with e-mail ability along with the ability to network from home to office
• Strong customer service traits
• Basic knowledge of construction and general trades
• Ability to prioritize and multi-task in a fast pace environment
• Operative communication via phone and email etiquette
• Organizational, interpersonal and time management skills
• Skilled in Microsoft Office Software
• Minimum of a High School diploma or equivalent

The Facilities Coordinator requires a positive attitude, strong team working skills, and excellent customer service skills. The primary responsibility for this position is to process work orders efficiently and accurately through our facility support software. Associates will be required to work on-site from 11:30am-8:00pm at the offices in Medina, Ohio.

The Facilities Coordinator is motivated to provide excellent customer service while contributing in a team environment. This position involves processing work orders through our facility support software as well as the ability to:

• Document client maintenance issues accurately in a timely and professional manner.
• Communicate with service providers and client locations and to ensure work order status and notes are accurate.
• Maintain a positive attitude, take accountability for actions, is driven and passionate to perform at high levels, and enjoy working in a team atmosphere.
• Follow established guidelines for operating procedures, quality and productivity.
• Effectively respond to and follow through on commitments -- consistently meet or exceed commitments with a focus on quick turnaround.
• Build a proven track record and reputation for achieving results through an emphasis on detail.
• Accomplish work in an organized manner according to priorities.
• Complete work with a strong attention to detail.
• Actively listen and type notes simultaneously.
• Communicate well via verbal, listening and written communication skills.
• Learn and navigate a work order software system.

Job Requirements

• Dispatch or customer service experience
• Outstanding attendance and work performance
• Intermediate computer skills
• Strong customer service traits
• Basic knowledge of construction and general trades
• Ability to prioritize and multitask in a fast paced office environment
• Operative communication via phone and email etiquette
• Organizational and interpersonal skills
• Skilled in Microsoft Software
• Minimum of a High School Diploma or equivalent

The Vendor Relations Manager requires a positive attitude, strong team working skills, time management and excellent customer service skills. The primary responsibility for this position is overseeing all national vendors vetting, performance, procurement. Associates will be required to work on-site at the offices in Medina, Ohio.

Job Responsibilities

The Vendor Relations Manager is responsible for overseeing all national vendors vetting, performance, procurement.:

• Develop and maintain a Strategic Plan for Vendor Relations Department.
• Develop and implement improved Vendor Vetting Process (Qualifying/onboarding).
• Develop and implement plans for strategic sourcing of labor and material rates.
• Develop and manage standard vendor forms, contractual guidelines, and performance measures that are consistent with PVC requirements.
• Obtain agreements with Vendors on Terms and Conditions.
• Manage new and existing Vendor information.
• Assist in Training Vendors in PVC Connect in conjunction with the Training department.
• Provide daily/weekly/monthly reporting to measure vendor metrics and distribute to NAMs for oversight as appropriate.
• Ensure Vendor coverage with customers in all locations serviced and vendor trade categories.
• Hold annual Vendor Summit when applicable.
• Develop and maintain performance management/Score carding to evaluate vendors for continuous improvement.
• Monitor vendor volume analytics to leverage/ negotiate hourly rates/pay terms.
• Identify and monitor vendor concerns, recommend solutions, and follow up during the process, as well as communicates resolution to ensure problems have been resolved.
• Work with Accounts Payable to resolve payment disputes and document issues.
• Develop and maintain programs that will provide an additional revenue streams.
• Other duties as assigned.

Job Requirements

• College degree or equivalent experience.
• 5 years’ applicable experience including management and procurement experience.
• Must carry a company cell phone and have after-hours responsibility.
• Proficient in Microsoft Office Suite with general computer skills.
• Excellent customer service and negotiation skills.
• Excellent organizational and interpersonal skills with the ability to communicate via phone and email effectively.
• Expert knowledge of construction and general trades.
• Ability to analyze large scope problems and develop and implement solutions.
• Excellent attention to detail.